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We have done our very best to answer the most popular questions that are asked about our products.  We have also included specific information in the product descriptions of each item.  If you cannot find the answer, please email us at  sales@southernpropermonograms.com. We are happy to help!


Monogram Etiquette

In the last few years,the modern monogram has become very popular.  This monogram is a combination of the first names of a married couple and their last name in the center.  We suggest the wife’s name on the left and the husband’s name on the right of the last name initial.  However, please choose the order that you would prefer.  Be mindful of the letter placement when you are entering your letter choices. Your custom monogram will be created as entered.

 

Monogram Sizes & Dimensions

The size of our monograms is the height of the center letter.  The width of our three-letter monograms will vary slightly based on the combination of letters.

 

Paint Suggestions & Monogram Care

Your monogram will arrive sanded and ready to paint. We recommend spray painting your monogram in the color of your choice. Wipe the surface with a dry cloth and follow manufacturer’s instructions. Apply several light coats of paint and allow the paint to dry between coats. If you decide to enjoy your monogram without painting, be sure to spray your monogram with a clear waterproof sealant before using it outdoors.

 

Shipping & Delivery

Once payment is received, your monogram should ship within 2-3 weeks. UPS Ground is our primary shipping method. However, Fedex Ground may be used during the holiday season. UPS SurePOST will be used to all PO Box Addresses. A shipping notification will be sent by email for tracking. Our shipping charges are listed below:

$8.95 for orders less than $10

$12.95 for orders $10 to $99

$15.95 for orders $100 and over

 

Rush Orders

If you need your order before the standard production time, please contact us at sales@southernpropermonograms.com or 334.300.4743. If our production schedule permits, we ship your order within 1-2 business days.  However, a rush fee of $15.00 will apply.

 

Custom Monograms

We are happy to work with you if you have a custom design that you would like reproduced.  Email us at sales@southernpropermonograms.com. We are happy to provide more information.

 

Returns

Each monogram is made to order according to your specifications. All custom monogram items may not be exchanged or returned.

 

Problems or Shipping Damage

Please report any problems with your order within 72 hours of receipt. At Southern Proper Monograms, we package all shipments with care to arrive safely. If your monogram sustains damage in shipping or has a defect, please email or call us for replacement instructions. Please do not hesitate to contact us at sales@southernpropermonograms.com or by phone 334.300.4743.

 

Payment Methods

Payment is due at the time your order is placed.  All online credit or debit card payments are handled directly through the secure PAYPAL network linked with our website ordering system.  If you choose to pay by check instead of placing an online order, you may send your check or money order to: Southern Proper Monograms,  3212 Lancaster Lane, Montgomery, AL 36106. Please make checks payable to Mark It With a B, LLC.

 

Pricing & Promotions

All special promotions, new designs, etc. will be advertised through our website, facebook or media. Due to material and labor costs, our prices can change periodically.

 

Order Changes or Additions

After your order has been submitted, you will receive an email confirmation.  After review, if you would like to change your order or would like to add to your existing order, please contact us at sales@southernpropermonograms.com within 48 hours.  All changes must be received by email and cannot be made by phone.

 

Privacy & Security

Your email and personal information will not be shared with any third party. All credit card or check card information is transacted through PAYPAL's direct secure site.

 

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(334) 300-4743 | sales@southernpropermonograms.com | M-F 9am-5pm CST